WEBSITE

These terms and conditions outline the rules and regulations for the use of harcourtsholidayhomes.co.nz's Website, located at harcourtsholidayhomes.co.nz.

By accessing this website we assume you accept these terms and conditions. Do not continue to use harcourtsholidayhomes.co.nz if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

License

Unless otherwise stated, harcourtsholidayhomes.co.nz and/or its licensors own the intellectual property rights for all material on harcourtsholidayhomes.co.nz.

All intellectual property rights are reserved. You may access this from harcourtsholidayhomes.co.nz for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from harcourtsholidayhomes.co.nz
Sell, rent or sub-license material from harcourtsholidayhomes.co.nz
Reproduce, duplicate or copy material from harcourtsholidayhomes.co.nz
Redistribute content from harcourtsholidayhomes.co.nz

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. harcourtsholidayhomes.co.nz does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of harcourtsholidayhomes.co.nz,its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, harcourtsholidayhomes.co.nz shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

harcourtsholidayhomes.co.nz reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant harcourtsholidayhomes.co.nz a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of harcourtsholidayhomes.co.nz; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to harcourtsholidayhomes.co.nz. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of harcourtsholidayhomes.co.nz's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

MINIMUM RENTAL PERIOD

The minimum rental period for all holiday homes is 3 nights, except during Christmas and New Year Periods where a minimum of 5 nights is required.

AGE OF GUESTS

Guest(s) making a booking must be over 25 years of age. Additionally, all guests who are unaccompanied by a parent or guardian must also be over 25 years of age. We reserve the right at any stage to request photo identification from guests.

DEPOSIT

A 30% deposit is payable at the time of making a booking. We accept payment via Mastercard or Visa. Please note there is a non-refundable 3% credit card fee applied. A NZD$30.00 booking fee is also charged at the time of booking. Please note that this same credit card as used for the deposit payment will be used for the final payment, this is automatically debited on the date due, we do not refund final payment (see cancellation policy below). All prices are in New Zealand Dollars (NZD) and are inclusive of GST.

BALANCE OF PAYMENT

The remaining balance will be automatically debited from the same credit card 14 days prior to your arrival in Queenstown. We will email a receipt together with further information on the holiday home you have selected.

CHECK IN / CHECK OUT

Check in time: the property will be available from 3:00pm on the day of your arrival.

Check out time: is 10:00am on the morning of departure. Failure to checkout by 10:00am will result in an extra night’s accommodation being charged. Please return the key to the lock-box on check-out.

DAMAGES /NEGLIGENCE

We accept that breakages and accidents do happen, the person who made the booking is responsible to report any breakage to Harcourts Property Management and Rentals. Damage to the property and / or its furnishings caused by negligence will result in the cost being on-charged to the guest who made the booking.

Harcourts Property Management and Rentals reserve the right to further charge the credit card to recover reasonable costs to damage of the property and / or its furnishings due to your stay.

NO SMOKING POLICY

There is a no smoking policy in all our holiday homes and if smoking outside all cigarette butts are to be removed from the property on departure. Breach of this policy will result in a $500.00 cleaning fee being applied to the guest who made the booking.

PETS

Pets are not allowed in any of our holiday homes unless specified. Certified service animals are welcome but we require a copy of the certification prior to your arrival for our records and policy compliance. If pets or evidence of pets are found at the holiday home during or after guest stays a cleaning charge as required will be on charged to the guest that made the booking.

CANCELLATION POLICY

Deposits are refundable at time of booking up to 30 days prior to your stay less the credit card fee which is non-refundable. Between 30 and 14 days prior 70% refundable less credit card fee. Cancellation less than 14 days before the booking will incur a 100% charge, for this reason we highly recommend travel insurance. Please also note that when payment is made in full within the 14 days before arrival no refund will be given if the booking is cancelled.

COVID- 19 – Extenuating Circumstances Cancellation Policy

Due to the uncertainty in the travel market we are offering guests that make a booking after the 19th August 2020 the following updated COVID 19 cancellation policy.

A 30 % non-refundable deposit is payable at the time of making a booking.

The final payment is debited automatically from the same credit card and is due 14 days prior to your check-in date.

For both Domestic and International Guests - should valid COVID 19 travel restrictions be in place at the time of your reservation check-in date we would offer the option of a credit.

The credit would be held against your original booking to be applied to a date change and used within 12 months of your original check in date.

No refunds will be provided on the original booking or the new booking.

We highly recommend you purchase travel insurance to protect your holiday from any unforeseen events or circumstances which may affect your travel plans.

Refunds are not applicable in the event of natural disasters or environmental issues out of our control.

(This only applies to bookings made directly through The Harcourts Holiday Home - Queenstown Website. Reservations made through other booking platforms will need to adhere to the applicable cancellation policy).

HARCOURTS PROPERTY MANAGEMENT

Reserves the right to cancel the reservation at any time and is not responsible for non-availability or early termination of a holiday home contract by reason of any matter or any type of nature without limitation which is beyond its control. We will do our best to book you into alternative comparable accommodation and advise you accordingly.

SERVICE FEE

Our holiday homes must be left in a clean and tidy condition upon departure. Should the home require excessive cleaning over and above what is deemed reasonable, a charge of $60.00 plus GST per hour will be on-charged to the guest who made the booking. This includes but not limited to doing dishes, pots and pans, removal of rubbish, cleaning the oven after use and the BBQ. We also ask that guests do not move furniture around in the homes. If furniture is moved and not put back in the correct placement guests will be charged $45.00 plus GST per hour for the correct placement of the furniture items on check-out.

BEDDING CONFIGURATIONS

Bedding configurations are not guaranteed. Any request to change the configuration – for example, from two singles to a zip king - upon arrival will result in a callout fee of at least $80.00. Please advise the preferred bedding configuration at the time of booking.

PROPERTY OCCUPANCY RESTRICTIONS

As residential homes you are asked to respect quiet hours between 9pm and 7am. The number of occupants is as per the reservation and may not be increased without approval from Harcourts Property Management. Increased occupancy, excessive noise or illegal activity may result in penalty charges and eviction and forfeiture of all prepaid rental monies and reserved bonds. Should more than the booked number of individuals stay in the premises Harcourts Property Management reserves the right to charge a $500 penalty in addition to correcting the daily rate to incorporate the additional guests.

HOLIDAY HOME STANDARDS AND GENERAL TERMS

Our holiday homes do not have internationally recognized categories and standards attached to them. All our properties are privately owned homes and apartments. Each property is the personal taste of the owner.

We ask that guests staying in apartments please do not hang clothes, beach towels over the balconies and that drying racks are also not put outside or on the decks and balconies, this is a general rule in many of the apartment complexes.

As our holiday homes are all non -serviced we provide complimentary consumables sufficient for the first 2 days of your stay such as toiletries, toilet paper and soap. The other condiments, spices etc in the pantry cupboard are for your use but are not intentionally provided. Feel free to use what you need but it would be appreciated if you could replace or leave something similar when you leave.

LOST PROPERTY

We are happy to organise return postage on items left at the holiday homes. Please be aware that we do charge a service fee of NZD$25 plus GST and plus the return postage and packaging amount. This will be debited to the credit card as held on file.

LOST KEYS

The lock box contains a key for the front door and can be used throughout your stay for secure key storage and access to the holiday home. If the key is lost during your stay or if a callout to unlock the property is required we will have to on-charge a replacement key fee $25.00 and also a callout surcharge of $150.00.

CALLOUTS TO PROPERTIES

A fee of $150 will be charged to guests for all non-emergency callouts, as well as any occurrences deemed as a non-emergency at the discretion of Harcourts.

HEALTH & SAFETY

As a guest of Harcourts Property Management & Rentals, it is your responsibility to familiarise yourself with any potential hazards and hazardous areas/situations. These can include but are not limited to weather conditions, stairs, balconies, wood burners, wood fires, icy and slippery paths, steps and driveways, spa pools and unfenced outdoor areas, outdoor areas that do not have lighting.

LIABILITY

Harcourts Property Management & Rentals do not accept liability for acts or omissions of third parties that may prevent or disrupt a guest’s booking. Holiday Home information and descriptions are supplied in good faith. Certain features or facilities may not be available from time to time due to circumstances beyond our control for which Harcourts Property Management & Rentals accept no responsibility. No liability can be accepted by Harcourts Property Management & Rentals for any injury, loss or damage to guest or guest’s property or any visitor to the holiday home, arising out of or in connection to use of the holiday home.

CREDIT CARD PAYMENT TERMS

A deposit of 30% of the reservation total is payable at the time of making a booking. This is a non-refundable deposit .

The remaining balance will automatically be debited from the same credit card 14 days prior to your arrival in Queenstown. We will email a receipt together with further information on the holiday home you have selected and arrival details.

Harcourts Property Management and Rentals reserve the right to further charge the credit card to recover reasonable costs to damage of the property and / or its furnishings due to your stay.

Contact Us